Shipping policy

This Shipping Policy was updated on May 2022.

Processing Time

We ship MONDAY-FRIDAY, all orders are typically processed within 1-2 business days. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend!

Processing times are within 3~5 business days when we are experiencing:

  • a high volume of orders in peak seasons
  • Covid-19 related issues
  • Holiday Leave
  • Launches / re-stocks

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

Shipping Area & Shipping Method & Shipping

If you shipping country is within below shipping area, you can see the shipping method and shipping cost at checkout. Orders are dispatched from our warehouse based within United States.

Shipping Area Shipping Method Delivery Time Weight Limit Each Order

United States

(except Alaska, Hawaii, Puerto Rico)

 DHL SmartMail Parcel Ground 4 to 8 business days 0.45KG

United States

(except Alaska, Hawaii, Puerto Rico)

 DHL SmartMail Parcel Plus Ground 4 to 8 business days 3.15KG

United States

(except Alaska, Hawaii, Puerto Rico)

 UPS Ground

3 to 7 business days

 67.5KG

 

 

Import Tax

Orders will be Your order will be fulfilled from our US warehouse, and is Import Tax free.

 

 FAQ

How Can I Cancel (or adjust) My Order?

Unfortunately once your order is processed it cannot be cancelled or adjusted as it’s already on its way to being shipped.

Nevertheless, if you email us within a few hours after you place your order to support@cetus3d.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us. Please email us at support@cetus3d.com if you’re in this situation and kindly note that we will refund after deducting following cost from your original order payment:

  • Original Shipping Cost
  • Return Shipping Cost
  • Restocking Fee (20% of item net value) 

How Do I Correct Shipping Address?

If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at support@cetus3d.com with your order number if you believe your package won’t arrive to you.

We can't honor any request to locate the package or stop the package.

You are responsible for all costs and risks caused by incorrect shipping address, including:

  • Return shipping cost generated by original parcel
  • Reshipping cost for a new parcel to your right address

Please contact us if you see the package is on its way back to us and provide us your correct shipping address.

To get rid of paying extra cost, it is very important that you ensure that the shipping address is correct and that the actual location of the shipping address is safe and secure for delivery.

Will I Get a Tracking Number? 

Yes, an email will be sent once your order has been dispatched.